contact

general inquiries & customer service

NEED TO GET IN TOUCH? EMAIL US AT SALES@ESSENTIALBRANDS.COM

Please note our office hours are Monday-Friday 9am-5pm EST. All questions received outside of those hours will be answered within 1-2 business days.

showroom

2 PARK AVE. 18TH FLOOR
NEW YORK, NY, 10016
FLORA-NIKROOZ.COM

wholesale

FOR ACCESS TO OUR WHOLESALE CATALOGS AND PRICING INFORMATION FIND US ON NUORDER OR CONTACT SALES@ESSENTIALBRANDS.COM

press & media inquiries

FOR ALL QUESTIONS CONCERNING PRESS & MEDIA CONTACT ALEXANDRA GRAHAM 917.224.8211
AGRAHAM@ESSENTIALBRANDS.COM

Get in touch

Frequently asked questions

We have a 30-day return policy, which means you have 30 days to request a return. (restocking fees may apply)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@essentailbrands.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Refunds will be issued once your return is inspected. A restocking fee will be applied to your return/refund. If you would like to exchange your item rather than return we offer complimentary exchanges.  

You can always contact us for any return question at sales@essentailbrands.com

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items, items marked final sale, or gift cards.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@essentailbrands.com.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Need to get in touch? Email us at sales@essentialbrands.com

Please note our offices hours are Monday-Friday 9am-5pm EST. All emails received outside of those hours will be answered within 1-2 business days.

We are not able to make changes to your order once it has been submitted. You will have a short window to cancel your order before it begins processing. If you need to cancel your order for any reason please reach out as soon as possible. Please note that we cannot guarantee order cancelation requests.