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Frequently asked questions
We have a 30-day return policy, which means you have 30 days to request a return. (restocking fees may apply)
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@essentialbrands.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Refunds will be issued once your return is inspected. A restocking fee will be applied to your return/refund. If you would like to exchange your item rather than return we offer complimentary exchanges.
You can always contact us for any return question at sales@essentialbrands.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, items marked final sale, or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@essentialbrands.com.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7-10 business days.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Need to get in touch? Email us at sales@essentialbrands.com
Please note our offices hours are Monday-Friday 9am-5pm EST. All emails received outside of those hours will be answered within 1-2 business days.
We are not able to make changes to your order once it has been submitted. You will have a short window to cancel your order before it begins processing. If you need to cancel your order for any reason please reach out as soon as possible. Please note that we cannot guarantee order cancelation requests.
Helpful information
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. (restocking fees may apply)
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@essentialbrands.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Refunds will be issued once your return is inspected. A restocking fee of $10 will be applied to your return/refund. If you would like to exchange your item rathe than return we offer complimentary exchanges.
You can always contact us for any return question at sales@essentialbrands.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, items marked final sale, or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@essentialbrands.com.
Standard delivery usually takes around 7 -10 business days. If your order hasn't arrived after two weeks, please contact us and we will look into the details. You can estimate shipping times and shipping costs in the cart.
